Information we may collect

Depending on how you use Vidyanik, information may include your name, email address, phone number, account details, billing details, order history, purchased-product and download-access records, support messages, and technical information needed to operate and secure the website.

How we use information

• To create and maintain your Vidyanik account.
• To process and record orders and provide digital download access.
• To answer account, order, download and study-material support requests.
• To operate cart, checkout, login, security and fraud-prevention functions.
• To maintain the website, understand service performance and improve reliability.
• To meet accounting, legal, security or dispute-resolution requirements where applicable.

Payments and sensitive payment information

Payments are processed through the payment method or payment service provider shown at checkout. Vidyanik may receive the payment status, transaction reference and order information needed to complete or support the purchase. Vidyanik support does not ask you to send your password, OTP, UPI PIN or full payment-card details.

Cookies and similar technologies

Vidyanik may use essential cookies or similar storage for account login, cart, checkout, preferences, security and other functions required for the website to work. Analytics or measurement tools may also be used when they are connected and enabled on the website.

Service providers and data sharing

Information may be processed by service providers that help operate Vidyanik, such as website hosting, payment processing, email delivery, security, analytics or technical-support services. These providers operate under their own terms and privacy practices where applicable. Vidyanik may also disclose information when required to comply with applicable law, protect users, investigate misuse or protect the website and its legitimate interests.

Data retention

Account, order, download, communication and transaction records may be kept for as long as reasonably needed to provide the service, maintain purchase records, handle support or disputes, prevent misuse and meet applicable accounting or legal requirements. Retention periods can differ depending on the type of record and the reason it is needed.

Security

Vidyanik uses reasonable administrative and technical measures intended to protect account and order information. No internet service can guarantee absolute security, so users should keep their login details private, use secure devices and contact support if they believe their account has been misused.

Your privacy choices and requests

You may contact Vidyanik to ask a question about personal information connected to your account or to request a correction or other privacy action that is available under applicable law. Some order, transaction or security records may need to be retained where there is a legitimate or legal reason to do so.

Children and unauthorized use

Vidyanik is intended for users who can lawfully use the service and complete online transactions. If you believe personal information has been provided by a minor without appropriate authorization, contact us so the situation can be reviewed.

External websites

Vidyanik may link to official IGNOU pages or other external websites. Those websites control their own content, cookies, security and privacy practices, and this Privacy Policy does not govern them.

Changes to this policy

This policy may be updated when Vidyanik changes its services, website features or privacy practices. The current version published on this page applies from the effective date shown above.

Privacy contact

For privacy questions, email support@vidyanik.com or surendramzn010@gmail.com. You may also call +91 76183 65491. Office: 122, Almaspur, Muzaffarnagar, Uttar Pradesh 251001, India.