Every paid product has a free sample

Every paid Vidyanik product has a free sample available before purchase. Please open the sample and check the course code, title, study-material details, medium and relevant session information shown on the product page before paying.

When a refund or correction may be approved

Vidyanik will review a refund or correction request when a genuine order, payment or delivery problem occurs. Examples include:

• The delivered/downloadable file is different from the product that was purchased and the correct file cannot be supplied.
• The purchased file is corrupted, unusable or cannot be opened and the problem cannot be resolved by providing a working replacement.
• A successful payment was captured but no valid order or purchased-file access was created, and Vidyanik cannot restore the order or access.
• The customer was charged more than once for the same intended purchase.
• A refund is required under applicable law.

Where the problem can be fully resolved by providing the correct file or restoring valid download access, Vidyanik may provide that correction first instead of issuing a refund.

When refunds are not applicable

A refund is generally not applicable after successful payment and correct digital delivery/access for change of mind, deciding not to use the material, or purchasing the wrong course, medium or session when the relevant product information and free sample were available before payment. This does not limit any right that cannot legally be excluded.

Cancellation

Digital access can be provided immediately after payment, so cancellation is generally not available once payment is completed or access has been granted. If an order has not completed correctly, contact support with the order or payment reference instead of placing repeated payments.

How and when to request a review

Contact Vidyanik within 7 calendar days of the order or digital delivery when reasonably possible. Email support@vidyanik.com or surendramzn010@gmail.com, or call +91 76183 65491. Include the order number, checkout email, course code and a clear description of the problem. For a mismatched, corrupted or unusable file, include enough information to identify the issue. Never send your password, OTP, UPI PIN or full payment-card details.

Refund processing time

If Vidyanik approves a refund, Vidyanik will initiate it to the original payment method where supported within 5 business days of approval. Your bank or payment provider may take additional time to show the credit after the refund has been initiated.